Customer confidence. Enhanced experience.

Having just passed its 50th anniversary, the ATM is in good health. Far from being in declining usage, numbers of ATMs are increasing worldwide, and are delivering a broader range of banking services than just providing cash. In short, ATMs play a critical role in the customer experience.

But our recent research shows us that many customers can feel unsafe when using ATMs, and banks must look at every aspect of enhancing safety and security at and around the ATM. For several reasons, consumers are either concerned about their personal safety when using ATMs, or avoid using them entirely in certain circumstances, neither of which has a positive impact on their perception of the banking experience. You can download our full survey report in English here.

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